Store Hours
| Monday | 10:00 AM - 9:00 PM |
|---|---|
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 9:00 PM |
| Saturday | 10:00 AM - 7:00 PM |
| Sunday | 10:00 AM - 7:00 PM |
Store Location
About This Store
American Furniture Warehouse Pueblo, CO
Pueblo's American Furniture Warehouse has quick and easy freeway access off of I-25 and Eagleridge. We are situated within walking distance to numerous hotels and the best restaurants Pueblo has to offer. Our huge showroom provides the largest selection at the best prices. We offer first class delivery seven days a week to all of Pueblo. We also stock most mattress sets for immediate pick-up and have a rental truck on site for a small fee. There is currently a bilingual salesperson on staff for our Spanish speaking customers. The Pueblo AFW prides itself on the most pleasant and honest shopping experience anywhere in Southern Colorado.
Store Reviews
(100 reviews)
11/20/2024 2:49:49 AM
SO SO upset with the quality of our couch from American furniture. We have spent thousands at this store and nothing has been as horrible as this couch. We’ve only had it for THREE MONTHS and there is so much damage already, it is so upsetting. I fell in love with this piece of furniture online annd immediately went into the store and ordered it and to see it completely falling apart really breaks my heart. All the white seams are coming out and unraveling, and every single time I go to lift our cup holders they fall out and go behind the couch. You can tell it was super glued in originally. American furniture DO BETTER especially if you’re going to charge what you charge for furniture!!!
11/8/2024 7:57:43 PM
This is the first time I have ever purchased anything from AFW online. The salesperson (Destiny) was a sweetheart and a pleasure to work with. She was very professional, friendly and explained everything in detail. Destiny, defiantly is an asset to AFW.
11/2/2024 8:00:09 PM
Top notch service from Destiny Ortega from start to finish. We will be back to purchase more furniture from her. The delivery service was also a 5 star. They put everything together in a timely manner and made sure we were satisfied with everything.
10/23/2024 10:36:57 PM
After delivering the wrong mattress, they refused to deliver the right one for a week. The “manager” had no solution, and was unhelpful. I won’t ever buy anything with American furniture warehouse again.
10/21/2024 11:55:52 PM
Extremely helpful ,knowledgeable, reasonably priced, I'm extremely happy!
10/19/2024 4:43:20 AM
10/14/2024 7:40:00 PM
We stopped in today to get a living room chair for my husband, and were in and out in about a half-hour after pre-selecting it on the website. We dealt with Mike Clason, who was so pleasant to work with, and highly recommend you ask for him!
10/13/2024 1:45:41 PM
Very disappointed! Worst customer service ever from the start to the finish! Went in for a new bed for our 11 year old and from the start employee's on their phones. Too busy to say a word to us and for sure not in the mood to help us we continued to the back. Passed more employees who also paid us no mind. Got to back and no one in sight! We had to find help to purchase the bed and finally we did find someone who acted like they drew the sort straw. Then pickup time! My dad went to help me. Again, bad costumer service he even pointed it out. The guys would not speak to us and seemed so bothered. It's so sad to see how this is our future. We will never shop their again after this but I sure hope they work on this!
10/13/2024 12:04:23 AM
I bought a couch, loveseat and ottoman. Super happy with the sales lady, the selection and the amount information that was available.
10/8/2024 5:55:43 PM
Mike Clason was very helpful
Very friendly
10/8/2024 12:12:13 AM
We found a couch and a chair we really liked. The price was very reasonable and the sales girl (Taylor) was very helpful.
10/6/2024 7:44:25 PM
Excellent delivery team. Came to San Luis. Everything is perfect
10/5/2024 8:22:42 PM
Excellent
10/4/2024 6:23:03 PM
Sales people are always nice. At least that's my experience. They leave you alone while you look but will check in with you if you have been looking for a while. Haven't had any problems with pushy sales people. I won't shop anywhere if that happens.
9/29/2024 3:03:59 PM
Took my mother in law to American Furniture to buy a bed, bed frame, mattress , dresser, nightstand. Had it delivered because she would not be able to set it all up and carry it. They delivered and said that they couldn’t put the headboard on , because the hardware doesn’t come with it, she would have to go buy the hardware and put it on herself!!! Are you FREEKING KIDDING ME???? They said that headboard fits several different beds so it takes different hardware.. well when we ordered it , no one told us that and again we ordered it so they knew what kind of bed frame it was going on because we ordered that as well,.. so SERIOUSLY IRRITATED!!!!
9/27/2024 6:37:29 PM
9/26/2024 11:34:37 PM
Hey Girls at the front desk the ones on their phones with no voice, can't say hi to NEW CUSTOMERS, 5:10pm today September 26, 2024
I'll just shop at Furniture Row where I actually feel welcomed and greated at the door. I told these girls HI and they just looked at me and rolled eyes with a smirk.
That's what American Furniture has for greating people. They belong at Walmart.
9/23/2024 9:06:26 PM
9/6/2024 11:46:09 PM
I just left the store. I can't believe the rudeness of the person who is at the front desk when you walk in she had dark hair in cooked nose, cat eyes very unfriendly.. they had a lot of sales people there and I was looking around for a little accent table or accent for my spare bedroom TV. I saw one salesman. I asked him if there is anything else near the same height he said there could be he started looking around and I looked around I didn't see anything came back and said he didn't see anything so I decided, it was one that fit my description so I picked it up and I was gonna carry it to the check out didn't offer to help me. It was very cumbersome. I'm not the young person mid 60s arms salesman saw me walking with it. It was a cabinet so it wasn't like they just watched me walk by. Nobody offered to help. They were not busy and she said don't even stock up here we sell things off the floor that I really didn't have a person. She said she was too busy to talk. She was doing something else with another customer. The wine salesman went to go look for other item said oh I guess I could've checked. Came back and said oh I'm sorry I guess they stopped done anywhere except Thorton.. I guess people must be paid by the hour here because I sure don't see you but want to get sales. I'm really surprises me at the counter with a cat hooked nose shirt and he looks pretty mad. I'll never go there again ever.
9/6/2024 12:13:14 AM
We got a rug and the worker Justin galusha got it but he grabbed the wrong one and we tried to correct him and he said he got the right one, we get home and it's the one we thought it was, the wrong one! very irritating that he lied didn't spend over 100 on a rug just to get the one we didn't want.
8/18/2024 11:46:43 PM
Got my mom the couches she wanted within a couple of days, I'd diffinetly shop there again
8/16/2024 11:08:45 PM
They answered the phone. I wanted a futon. They have them on linr i think but he daid that these are not being sold anymore. Im dissapointed.
8/11/2024 2:22:43 AM
It has my Prices
8/6/2024 9:39:04 PM
I've gone through this store multiple times, and was never treated as bad until today. I did a pickup order. The guys in the pickup area loading were rude to me. I didn't have time to grab my ratchets as fast as they wanted and were telling me how I needed to get it out of the bed if the truck. They just threw everything in the bed, and didn't even offer to help tie anything down. I am very disappointed with my experience this time around and will not be coming back to this store.
7/22/2024 12:45:17 AM
7/20/2024 1:50:34 AM
Great selection and deals! Tim was super helpful and gave us room to decide. He really came through on the whole purchasing process. Definitely recommend!
7/18/2024 1:10:00 AM
Taylor...Top notch customer service.
Thank you Taylor!
7/16/2024 9:51:34 PM
Customer service is an absolute joke here!
7/6/2024 9:41:33 PM
customer service is kinda lacking here. the products sold here are a hit or miss. I've bought some living room, dining and bedroom furniture from AFW. some pieces are great but others have only lasted a couple years.
7/1/2024 3:50:42 PM
So we are in the process of closing and buying another home. Wife is set on getting new furnishings, bedroom sets, kitchen sets, office sets, etc. Came here as she had an entire cart already built. So first off we walked right past 3 employees in the front, not even an acknowledgment. OK fine, glad theirs not 10 sales people bombarding me, but no acknowledgment at all? After about 30 min one guy finally did ask if we were alright but...that was after walking past them 2 separate times and him staring at my family like some "tuff" guy stares at people on the streets. The entire experience was laughably bad, the staff is laughably horrible, not one of them displayed any type of customer service. I observed multiple employees standing around chatting with each other but didn't even acknowledge customers as they walked by. Maybe even just a smile and head nod may have prevented this review. I lost my battle with the wife about the large furniture purchases but even she agrees we won't be doing it here.
6/29/2024 11:09:07 PM
Some clown who is a supposed manager treat me like a piece of garbage. He is either insane or just plain stupid. Needs to be fired immediately. Lucky he didn't get a black eye.
6/20/2024 4:06:04 PM
Don was a great salesperson both on the phone and in person! Eazy-pezy sale and delivery was spot on! They were even early to boot! Great place to buy home funishings... will be a repeat customer in the future! 😁👍
6/13/2024 6:34:26 PM
Everyone was helpful, but the sales associate who took my order put in the wrong information and I didn't get the correct color furniture. I don't want to send it back because I have no idea how long it would take to get my order correct. The first photo is what was on the showroom floor, the second is what was delivered.
6/10/2024 6:52:27 PM
When we were walking around and my husband using scooter we were asked by Daniel if we needed help. He was concerned at my husband's needs. We ended up getting a lift char and two other chairs for the comfort of my husband. I thank him so much for the help.
6/6/2024 2:30:02 AM
6/4/2024 9:07:04 PM
Purchased a remote controlled recliner on December 8th, and the remote is not working Employees not helpful and very rude. Finally went online and ordered a replacement for $75. Be careful what you purchase from this place as they will tell you that you have a warranty, but they will not help you if it's needed. Poor customer service
5/31/2024 9:15:58 PM
Our repairman was efficient quick and very pleasant. He is a true asset to the AFW family.
5/22/2024 2:58:46 PM
For years I've love going here.
To shop and find great deals. And better furniture
Unfortunately this last week. Was here shoping for family
And not only did I get lack luster service that I had to ask for. Cause no one came to help after waiting in store almost an hour
But then had to wait 3 separate days to get delivered items for pickup
That were all supposed to be there the 1st day. From the order of a week before
Then the loading crew were rude. And unhelpful
It's just sad the decline in and what was one of my favorite places to go...
5/21/2024 10:37:24 PM
So we just came to American furniture Warehouse to exchange a defective chair for a replacement. We were told to come on in and pick it up. When we came to the pickup window they asked for a ticket which we were not told to bring with us. And then we were told to go to the front of the store to get a ticket printed. Three employees standing there doing nothing and none of them would go to the front of the store and get the ticket. They just didn't care. After talking to the lady at the front of the store we found out that they could look it up in the warehouse. The whole point of coming to American furniture Warehouse to return the chair was to save them the trip, after all it was a defective item. The message we received said to bringing your ID and the chair , didn't mention a ticket. Unfortunately they have defective employees too.
5/10/2024 7:02:10 PM
They just delivered and installed our bed! Great store, very friendly staff, and the delivery team is A++++++! Definitely recommend if you're looking for good quality home furniture.
5/7/2024 6:32:05 PM
I love this place! Their always happy to
Help in any way possible. They’re patient and kind. Oh and to add the delivery guys were amazing they built everything and took the trash! Very nice people!! I will always recommend this place! Thanks guys!!
5/5/2024 8:22:04 PM
5/5/2024 12:46:36 AM
One of the many pieces I have recently purchased here in Pueblo was the Arona Armoire. I don’t get me wrong, I LOVE AFW, love Shana, love the prices on & on. So I almost feel guilty saying the following:
I was disappointed in the painted finish of Arona. Online it appears to have a two tone finish which I loved! But it came completely painted in turquoise. Not as much interest as the photo shows. So… just 4 stars this time. Also, when it was set in place the back right foot was bent & it rocks audibly when walking past it. BUT the storage room is amazing!!
5/4/2024 5:22:11 PM
I haven't received my items yet, but was called and told someone would be reaching out to schedule my delivery. Instead I get a text message with a time frame and when I called to tell them that would not work for me they stated the delivery times are non negotiable. So you pay almost $100 for my items to be delivered and I cannot even pick my own delivery time. This is the most ridiculous thing I've ever heard of. Not very happy right now
4/30/2024 7:44:50 PM
This AFW isn't the most customer friendly I've ever been in. I passed a few employees without even a "hello" from someone. I ended up finding someone to help me. I searched the showroom alone before seeking out help.
4/25/2024 6:42:46 PM
In between Good and Horrible Customer service. When we purchased our entertainment center our sales woman was very helpful, helped us pick out the right one. A week before we purchased couches and we were barely helped, given a date of arrival, there has been 0 follow up since then. It’s been almost a month, so when I went to go pick it up on the date I was told, I was then told it’s going to be another 2-3 weeks….
4/21/2024 10:13:11 PM
4/16/2024 5:27:37 PM
We have purchased many items over the years.
4/13/2024 2:24:32 AM
WORST customer service ever. Waited 3 weeks for recliner to ship from Phoenix, was delivered with headrest not functioning, told that parts would arrive 3-5 days and for me to call local store to schedule repair on brand new chair when parts arrived. One part arrived on day 7. Today is day 10 and I was just told by local store that parts are on a truck coming from Denver (125 miles away) and should be here “next few days” and “sometime next week “ . NEVER again American Warehouse morons.
4/6/2024 11:32:41 PM
Needed office chair and they had the one I wanted
4/5/2024 3:39:36 PM
4/3/2024 8:15:00 PM
4/3/2024 8:09:03 PM
So me and my wife purchased a showroom sectional w/ ottoman, said we wanted Exactly what was on the floor!!! Delivery day comes and the sectional and ottoman are 2 different colors. The furniture was pulled correctly, when we reffered back to the ticket it was written incorrectly( mistake on the sales rep). No biggie (at first) I called the store figured in the same day shouldn’t be an issue to swap, I was told for mistakes you have to call and make a claim. A little annoyed I called and was told that they would come pick up and exchange the incorrect one for the correct color, for $100 more….. what!! Turned out for the exact same ottoman in a different color it was $100 more. I went to the store they owned up to the mistake but still wanted to upcharge me for something they messed up on. I spoke to the sales rep and he took me to customer service both tag teamed me and tried to make me believe I had no choice, that I would have paid the $100 in the beginning anyway. At this point I told them I know only $100 but that it was their mistake not mine, and I would rather return the whole thing than to pay the extra and go elsewhere. Then they said it there would be a restocking fee even though it was delivered that day. I said I was told that within 24-48hrs you could return w/ no penalty. The costumer service woman said the was incorrect. I told her I wanted to speak to the manager, she said “you can but he’s just gonna tell you the same thing” I said that fine I want to speak to him. She paged and at this point pretended I wasn’t there ignored me as I spoke. The manager came up I told him the ordeal and he made it right exchanged the pieces no extra charge. So kudos to him, anyway moral of the story don’t let those trolls back you into a corner and make you feel like you have no choice cause in the end they can’t even write up the correct order when you’re standing in front of the furniture saying that is EXACTLY WHAT YOU WANT!!!!!!
3/18/2024 1:38:39 PM
Best place to get home furnishings
3/15/2024 10:50:19 PM
I’m going to start of with buyer beware .. the delivery dept has failed me two times now and when there want me to reschedule they tell me the next delivery can be booked between 7 to 7 ?? Honestly there are no words for that one.. I generally buy from springs with 0 problems but thought I would support local but when they take my money and have an oh well attitude that makes me nnever want to deal with that kind of business at all what a let down still don’t have my furniture.
3/14/2024 11:38:36 PM
Absolutely love this Canvas. Its big 5foot × almost 4foot fits perfect.
3/12/2024 1:09:42 PM
Great selection and prices!
3/10/2024 11:51:53 PM
This would be a five star review except for something I’ll mention below, but our salesman Daniel Samora was excellent to work with and I would give him five stars. Professional, no pressure, good advice, and made things happen (when others didn’t) when there was a change. His customer service was really, really good.
Of course AFW has outstanding selection and prices. They have for decades. The Knox full grain Italian leather furniture we bought is awesome. For the quality and the price we are very pleased with our purchase. It’s causal but luxurious style is perfect for our home. We looked for weeks online at about everything out there and always came back to the Knox furniture. It gets five stars.
The only reason for four stars and not five is that when we had to change the order from pickup to delivery, we were told it couldn’t be done by two different employees. I called once, and then a second time just to make sure it couldn’t be done. The second person said of the first, “I’m sure they’re not lying.” Really. No one said they were lying. Seriously. You’re the largest furniture dealer in Colorado. You have a truck coming from Denver passing within a few hundred yards of your Pueblo store and you can’t add a loveseat and a chair. Okay. So maybe it’s not that easy.
I called Daniel Samora. He called the Denver warehouse, saw that the furniture we wanted was in stock, and made arrangements to have them delivered. He also was there to assist with the payment for the delivery when there was an issue. Crazy how two employees said it couldn’t be done and another just got it done. Thanks Daniel.
Overall good experience and I’m sure we’ll be back
3/10/2024 1:59:11 PM
3/7/2024 10:53:55 PM
3/4/2024 4:14:35 AM
Fixed my brakes and rotors.
3/2/2024 3:20:04 AM
I recently bought a recliner at afw and it's the wrong color and size. I went back to store and they are telling me that is what I ordered.
Which is false. I bought a brown recliner and they sent me a charcoal color. They said that my lighting is bad at house. Hopefully they can rectify this matter. Because they are wrong.
Where does the consumer stand these days.
They are testing my integrity.
2/27/2024 9:15:05 AM
Had no intentions to purchase anything today but after walking in the front door with my two little kids and get to meet the owner of the company I felt inspired so we sought heart and deep and realized her two boys are growing they've outgrown their beds so we bought them new beds bedroom a new pillow.
2/24/2024 8:10:20 PM
They have a lot of good furniture to choose from if you're looking for high class furniture.
2/20/2024 4:05:16 PM
We have had nothing but good service from American Furiture! We are happy with every piece of furniture we have purchased from them.
2/17/2024 2:46:39 PM
What a waste of time. Took the long drive to buy furniture. Bought furniture. Multiple deliveries( which occur only once a month)declined by their drivers due to typical Colo weather along US highway 50. It's a Colo company. They should be use to driving in Colo conditions. I own a store. I still get my Pepsi, Coca-cola, coremark, and shamrock deliveries no problem. After a few months of them saying they'll make delivery attempts I'm now declining the sale as we are leaving town for a couple of months. That was my first time shopping AFW and perhaps my last.
2/12/2024 10:58:37 PM
My new chair began being very difficult to lean back or put in the footrest after about a month. I called and they sent out a “repair man” he walked in, said it was fine and there’s nothing he could do. When he finally actually looked underneath, he said it was welded and nothing could be done. They offered a refund AFTER a restock fee and AFTER a delivery charge. We have literally spent thousands of dollars there over the years, but now it’s gonna be Benfattis
2/10/2024 8:09:09 PM
The massage chair ordered didn't work like it should. They ordered me a new one so we'll see how it goes???
2/3/2024 2:01:37 PM
1/26/2024 8:14:27 PM
We had an excellent experience because of Jeannine Algien! She was very patient, knowledgeable and helpful. We were able to get the couches we wanted and she made the process super easy and extremely enjoyable! We look forward to working with her as we furnish the rest of our home! We will be recommending her to everyone
1/26/2024 3:57:39 AM
Salespeople will bait and switch prices.
1/25/2024 10:56:17 PM
1/25/2024 3:59:21 PM
Amazing service-awesome selection and delivery guys were fantastic. 10/10 would recommend
1/10/2024 12:24:51 AM
1/8/2024 4:05:46 PM
Great selection and prices!
1/5/2024 7:54:41 PM
Delivery guys were extremely friendly and efficient. They genuinely wanted to provide a great experience for me which I did get. Staff at the store were also very helpful so I would definitely recommend this store to everyone. It’s my second time purchasing from this store and have not regretted it.
1/4/2024 3:20:09 PM
12.20.23 If you're in a spot like we we're in and a piece of furniture broke right before Christmas 2023 and needed something quickly, AFW worked. We tend to stay away from one salesman bc he isn't too knowledgeable there and has given us false information, but we do like Dan, and we're happy with his service last month
1/2/2024 11:25:27 PM
Website is horrible.. I might go in the store next time I'm in Pueblo Colorado to browse..
12/26/2023 8:15:33 PM
12/19/2023 2:17:26 AM
Never been until we wanted a sofa. Found a worker who I actually knew, and enjoyed our purchase.
12/9/2023 8:18:03 AM
Although we really like the couch we got, we feel like we were given the runaround a bit. We went to the store after going to multiple furniture stores and found a couch we liked but didn't love the color. We were told by the salesperson that they had a darker color for the same price. We decided to think about it and come back after checking a couple more stores. We ultimately decided to come back and were again told that they had the same couch in a different color at the same price which was also reflected on the tag. However, after we went to check out, we were told the darker color would be $80 more. They would not honor the price we were told and this was someone upsetting. We did still get the couch and I am happy with it, but I am left with a sour taste in my mouth. I did call the general customer support line and they also were not willing to help rectify the issue. We were only given an explanation that the one color may be discontinued and the salespeople did not know this.
12/6/2023 8:56:13 PM
12/5/2023 2:42:35 PM
Kevin was great as usual with his quick and pleasant help in our selection of a mattress.
11/28/2023 10:10:54 AM
11/27/2023 9:01:05 PM
Just had a bed I bought for my grandson almost delivered. Turns out the screws were bent so now I have to wait all day for them to bring screws from Denver to Pueblo and maybe they will get to me after they finish all their deliveries. My grandson is going to be very disappointed when he gets home from school and he does not see the new bed he has excitedly been waiting for . There were also several scratches on the frame and a couple of the slats were broke American Furniture advertises they have the lowest prices in furniture but this bed was not cheap in price for me, a retired grandmother in her 60's. I hope they keep their word and finish the job today.
11/22/2023 5:44:41 AM
I found the perfect theater furniture that met my needs and location in my house. Staff was awesome and was more than knowledgeable to answer all my questions. Ty 😊
11/10/2023 11:14:19 PM
Overall, good places and helpful sales people only issue I had was with a front desk woman worker with black hair, which was very rude and disrespectful 😒
11/7/2023 5:15:56 AM
Great selection and great value for your money.
11/5/2023 7:14:20 PM
Our salesman mike Carlson was absolutely amazing . I was satisfied with pricing as well .
10/27/2023 1:34:06 AM
The people there know how to talk to u
10/20/2023 7:49:52 PM
Perfect furniture for everyone
10/19/2023 8:57:12 PM
10/19/2023 7:13:31 PM
10/19/2023 2:56:57 PM
From the salesman to the delivery men, all was top knotch.
10/14/2023 5:27:07 AM
Service:
Kevin our sales representative explains everything perfectly, he's clearly a seasoned professional that has been selling furniture for decades. I'm super thankful to have him explain everything and we walked out really happy. It was delivered on time and without any issues. He expressed very clearly that upon arrival, if there's anything wrong, take a picture that day and they'll make it right. That means you have to INSPECT it upon delivery, sounds pretty common sense to me.
Quality:
Look folks, read some reviews about the "low" quality of furniture, and the reps here are very clear about this. There's low end budget stuff, and then there's high end stuff. You can't expect a $90 coffee table to last 10 years. They carry all different brands, and yes, just like cars, there's different trims and different grades of fabric. You typically pay for what you get. I have a high end Ashley's leather sectional that is going on 10 years, and it's still in amazing condition cuz I actually leather treat and clean it. Ashley also produces low end stuff for teenagers and college students moving into their first apartment etc.
Summary:
What I'm getting at is you can judge this store for carrying all tiers of furniture. Just because they sell cheap stuff doesn't mean everything they sell is cheap; you have to choose carefully.
10/13/2023 2:28:07 PM
10/11/2023 7:46:45 PM
Great service an prices.
2/1/2018 1:42:26 PM
8/10/2019 1:15:19 AM
4/2/2018 6:43:28 PM
Great assistance with finding the exact piece i was looking for.. easy to purchase and to pick up.
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