I am disappointed by AFW’s rigid and unfair delivery policies. An $85 delivery fee within the same town already feels excessive, but adding another $45 simply to reschedule is unreasonable, especially for a family recovering from the devastating Aspen Acres Fire. Given that this natural disaster occurred in AFW’s own community, I had hoped the company would show greater compassion and flexibility toward families who have been displaced or experienced significant loss. The frontline customer service representatives were helpful, kind, and professional, and I appreciate their efforts. The problem appears to be the corporate policy, which urgently needs to be reconsidered. Customers who may need any flexibility with their delivery schedule should be aware of these additional fees before ordering. Dr. Alan Poor-Bear Chalepah, Industrial-Organizational Psychologist

terrible delivery experience paid old mattress **************** $$$drivers Dumped against my Garage door this 78 yo w/ multiple ********** issues ca not move to get in my garage...bed was left in middle of floor not in place by headboard... had to crawl & move barely an inch at a time & the bed is set at highest position..despite sales said they would adjust it on I stall broken zip ties battery wrap. & controller bag left on floor zNo demonstration of controller. and they insisted that I had to unbolt headboard...not their job...do had yo get tools & struggle with that then disassemble old vase & remove it while they set bed up in middle of room and fissspeared. leaving mattresses blocking my garage door & killing my plants they covered up !!!!very disappointed with promised delivery !!!!but love bed once inched I to place & days Later fter Pain has Subsided. ;-((((this 78 yo is Not 2 young big delivery boys !!!?????? *** *******

Great options, takes a while to get your furniture.

Shana was a great service rep