Isaac the salesman was amazing, didn’t feel any pressure to buy anything. Told him what we wanted and he walked us around the store shows us different options. Definitely recommend him!

If you’re looking for the salesman of the year please look up Angelo Cordova whenever you visit AFW. Not only was Angelo patient and showed us many options, he was not pushy snd he was so kind when we said we wanted to think about it and left the store. We called him back and placed out order. Layer in the evening he called to verify our purchase and discovered the wrong email and hr was able to correct it. Because of Angelo’s service and attention to detail we added an additional piece to our order. Thank you Angelo we appreciate all yiu did to take care of us. Gina Morgan Jim Carter

AFW delivery was fast and efficient! I ordered online without sitting on my couch or breakfast table, and I was not disappointed at all! The color was true and honest online. I am overjoyed with my purchase with AFW! I would recommend 100%!! The delivery men were professional and fast!

The delivery men were very professional, courteous, and very efficient. They were super fast in setting everything up. Give them a raise!

I stopped in to buy a dresser I had seen on line, other than waiting for another customer to get done asking the sales person questions. I was in and out very quickly. They loaded my dresser and end tables in my truck for me and I was on my way. I was satisfied with the experience.

The 2 gentlemen who picked up my huge couch were professional, knowledgeable and friendly. Way to go AFW!

I didn't go inside the main store. there is no longer seating I had to stand for 30 minutes waiting for my order and I'm handy capped

Increíble lugar y excelente productos muy puntuales en su entrega

I went shopping Saturday morning and the furniture is beautiful and reasonable pricing for great furniture pieces. The bathrooms were extremely clean! I was so shocked to seriously find the woman’s restrooms not only smelling clean but feeling clean.

Very nice guys, prompt, respectful and efficient

Great service and fast delivery. Very sturdy furniture

Super frustrating and incontinent! I ordered a delivery for a king bed for 3/20/2025 due to switching out to a new king bed for my Airbnb. AFW called me last minute on the delivery date saying it cannot be delivered for another at least a week since it needs to be shipped from Arizona and the color will be different than the one I chose. So we won't have a bed when my guests arrive for this weekend! Super inconvenient and frustrating! So now we have to disassemble another queen bed we have in the basement and assemble again etc so much work! I would not consider buying more furniture from this place in the future even though they gave us $40 credit for future purchase for this major inconvenience!

Did a feild trip there

Affordable and wide selection of furniture for your whole home.

This review was just a couple of years ago and I gave AFW 5 stars: Great experience from the sale, the price and the delivery! Thanks...👍 Yesterday's Review, AFW sure has changed: I've always liked this furniture store, don't shop here often BUT...... My most recent experience there yesterday was TERRIBLE, I won't be returning! Paid for my purchase, walked down the sidewalk to the warehouse where I was informed I'd not paid for the chair. Walked back to the front desk where the associate told me I'd not paid for my purchase, I showed him the receipt and my BOA app that listed the purchase as being authorized and yet he insisted on authorizing it again. I told him no, I'd spent too much time there already, he voided the transaction on my debit card...... it's still showing as a pending authorization today! I don't know what happened over these last couple years but the lack of care/competence from these people has declined tremendously over the years. I won't be back!

Very fast, communicative, friendly. Delivered within the agreed time frame. The guys brought it in, arranged it, checked the electronics, collected the trash. We are very pleased. This is our first experience with AFW company. We will definitely recommend this company to our friends. The sofas are so comfortable and firm. Easy to clean. The electronics work excellent and quiet. We are very satisfied. Best price around!!!!

The delivery guys were very professional very quick and on time.

Isaac is so amazing and patient. We were there two days in a row and could not decide on couches but he stayed by us and helped with everything we needed. If with me changing my mind a million times. Also he is amazing at measurements by just looking at something. We definitely will keep asking for him when shopping there. Thank you Isaac for your help. Ask for Isaac if you shop here.

They lie about delivery dates/estimates. I was told I'd get all my furniture delivered this weekend... Nope, half is getting delivered on Monday the other half is back ordered a month. Unacceptable. Issac told us we'd have our office furniture and either did this intentionally for the sale or is incompetent and can't read when deliveries are coming in. DONT PURCHASE HERE UNLESS YOU WANT HEADACHES.

Trevor and Joe were very polite and careful when setting the couch and end table. I am very satisfied with their work.

Amazing prices, easy delivery, and great customer service

I love AFW been shopping there for yrs. The delivery drivers are wonderful and great and dedicated to their work and customers. Thank AFW ❤️🙏

Everyone wanted to help.

We went and purchased a king size bed. The gentlemen that helped us was professional and answered all of our questions. The sale went smoothly. The bed was delivered to our home in a timely manor. The delivery drivers put it togetherand we were good to go. When we went to bed that evening and in the middle of my husband's remote control quit working. I called the next day and they said they would send out a new motor the next day. They did bring the new motor but now I am leary about how long this will last. They said this was the first time it happened. I hope so it wasn't a cheap set. They were all professional about it.

Great job with everything I had to cancel twice because of things going on they were very helpful in moving the date and helping me out. Thank you!

Definitely not worth shopping here, had to wait a month for a sectional on back order, and when time for delivery the guys wouldn't take it in so had to pay even MORE for a SMALLER sectional and wait even longer to get it. Definitely shopping walmart or wayfair for furniture next time.

Very fast, professional and friendly service.

I bought multiple pieces from American furniture and both are great. No complaints so far!

Descarga rápida estacionamiento para la noche y bańos

Henry told us we need a new cushion as the material is fraying… our warranty was up on January 26, only a month and a new days from being a year old…. Very disappointed in the fabric doing this, after only a year…. We were quoted the price of a new cushion, but are hoping you would review us paying for a new one after only a year and month of having the chair… I am thinking American Furniture will help us with this situation.. thank you very much for your consideration….Suzie Miller

Ordered online, delivery was fast and the communication was great. Both delivery guys were super nice as well.

Richard was very knowledgeable and professional. He helped me pick out a couch for my new apartment! :)

False advertising from online and horrible info from employee, could have gotta better info from a customer!! Drove far for nothing !!

10/10, fantastic experience. Needed a couch and a rug, Dina helped me pick one out and got everything shipped right to my door. The movers were professional and efficient and showed up right when they said they would! I'll be coming back here for any furniture needs in the future

Adrian's a great salesman!

Went there for a vanity sadly had to wait 2 weeks but time flew by and next thing you know mark called me and he let me know I could pick it up. He is great and also the manager at the time I was there I let him know I didn’t like the bench it came with and he moved a chair across from one end to the other just to see how it would look thank you!!!!!!!

The purchase process was so easy, the hardest part of the whole process was us making the decisions of which color, other than that it was a great purchase for us and the delivery went so smoothly, the delivery guys were awesome, they were polite and very helpful, we always have had a great experience with American Furniture!

I've furnished half of my apartment from here. They've got good deals most of the time. Sometimes they have GREAT deals, and that's when to go. Furniture quality varies, not always according to price. Delivery times have been from that week to over two months.

American Furniture warehouse in Thornton is Amazing! Angelo Cordova at the Thornton location was absolutely amazing to work with, he really took the time to listen to what we were looking for and helped us find all of the pieces we needed to redecorate the living room! If I could give him 10 stars I would! His level of professionalism, willingness to help and customer service far supersedes the majority of the population that works in customer service! Thank you Angelo!

Great Company and Service Keep up the Great work

Very friendly, professional and HELPFUL staff.

Addo was a breath of fresh air! He knows the inventory well and has such a charming personality. He’s knowledgeable without being pushy. My boyfriend and I had a wonderful experience at AFW thanks to him.

Had a great experience refreshing our bedroom set from AFW. The sales reps aren't pushy at all, the delivery process was quick and the delivery guys were professional and thorough with setup. The furniture I would consider mid-tier for very fair prices. Best bang for your buck if you’re looking for value.

Such an organized system. The salespeople are extremely helpful and efficient. We had 2 beds delivered 100 miles from Thornton and they had them set up in 90 minutes or less. Very good experience.

Awesome stuff

Super easy pick up service and my husband loved that the dresser was already built lol. Pretty good quality and price! Good customer service!

Purchased a couch online to pickup via a digital card from affirm. After speaking with customer service they told me we are going to cancel the order because you need the physical card to pickup. Way to tell you after the purchase that you can't get your couch. They shouldn't even allow you to purchase something using a digital card if they won't allow pick up. I will never purchase something from this company ever again. I will also disuade anyone else from going to them. You lost a customer for life. Good job. Replying to your comment. I Asked if I can just schedule a delivery instead I was told no, and that they are just cancelling it.

Mala calidad

Very disappointed with afw for selling me a used bed set that had missing parts and parts were all over the place when opening the box it’s like they just threw everything into a big plastic bag and placed it in a box and the end bed frame had different stitching and the head board had a stain and ripped from the back , I didn’t think much of it when I was putt It together until I went back to the store to get the pieces I was missing and we opened a new box and that box had everything in place with protection over the things . Last picture is from the new box we opened to get the pieces I needed , in the 3rd picture is how I received it with everything stuffed all over the place.

We have always purchased our furniture at AFW. The prices are reasonable and help is always around. We bought a King mattress the other day... found the "one"... turns out it will take 3 wks to be delivered. It took us at least 45 minutes to decide. Very frustrating. My suggestion... there are so many employees waiting to help customers, they should use the time to research each piece for availability and delivery date and have next to the price sign. Not an unreasonable ask.

Great prices. I love my new bedroom set.

I always get their flyers in the mail every week and when I look through it, they always always show their more ugly furniture in their flyers because I have gone into their warehouse on at least 10 different times buying different pieces of furniture or home decor and when you go inside their warehouse, it’s absolutely gorgeous in there with exquisite furniture reasonably priced so I don’t know why they always show all the ugly furniture that I never see in their warehouse, in their flyers that they mail out.

Huge store. Excellent sales people. Very friendly and helpful. Large selection of everything you could need in a furniture store.

I am disappointed that despite the mattress warranty, the company is unwilling to fulfill its obligations. A minor stain should not negate the warranty, especially given the premature side-folding issue we are experiencing with a relatively new mattress.

Excellent service.

The sales person did a good job walking me through the options for my needs but once it was time to pick up the furniture it was a night mare; I waited for over one hour and still didn't get my furniture to the point that I canceled the order. I do NOT recommend this place find other options.

Una GRAN BENDICIÓN DE PARTE DE DIOS, Excelente una atención buena desde el principio hasta el final ,duramos tres días viendo los sillones hasta que mis familiares quedaron contentos con el que querían vimos varios,había variedad para ver,pero al final se decidieron ,convencidos de su elección 😁fuimos parte de la familia para tomar una mejor decisión ,la señorita Maribel,excelente persona muy amable respetuosa,y los jóvenes que trajeron los sillones muy amables me ayudaron mucho ,Angel y Ramon

Two stars ONLY because we love the new recliner we bought for our nursery. We live less than 2 miles from AFW and purposely paid for delivery solely for the fact that they would take an old mattress from us upon arrival (also another $30) so we would have room for the nursery. We were told upon furniture arrival that they would not take the mattress because of staining, although the mattress doesn't actually have stains on it. I asked if they could come back and take it when they were done with all their deliveries for the day and was told no. I asked for a refund in that case and was told to contact customer service. Well, I did and they were entirely unhelpful and basically just told me that sucks we'll refund you for the mattress but there's nothing else we can do. Even if I wanted to take the chair back and return it to get the refund on delivery, we're subject to a 15% restocking fee so it wouldn't make any sense. I am obviously pregnant and unable to lift/move things like mattresses and recliners, hence the reason we paid for delivery and mattress removal. So now I have a recliner sitting in a random spot in my house until we can figure out what to do with this mattress and have someone come help move things around. We were never told in store this would be the case and even if they had told us that, the mattress is still in good condition. Very frustrated with this company and their lack of effort to help out, and will not be seeking them out for any purchases in the future.

Do not get their delivery service. Driver did not wait the 15 minutes they are supposed to wait. Customer service and the store manager said it would be 4 days until another reschedule. Go to another furniture store. Never buying here.

Horrible experience with dispatch and delivery service. They were no help, I asked for a request that was promised to me. And now no one is answering the phone.

If I could leave zero stars I would. You have the very worst customer service I've ever encountered. Over two months now I've been trying to get the part to a chair to fix it myself but you folks just can't seem to pull off this small and easy transaction. Horrible cs and I'll never shop with you again.

I purchased a king sized bed from this location and had it delivered to my home. At first we thought the purchase would be great. Their stores have fairly reasonable prices and it’s nice to be able to go and check out the quality of the products before purchasing. The problem was in the delivery and assembly. The delivery people came early without real notice which was a bit frustrating because we are temporarily staying with family while we are trying to fix up our new place, so we had to rush over, but oh well. The delivery team assembled the bed and left without letting me know they had finished or inspecting the product with me. When my husband and I went to put sliders under the legs of the bed and move it to a better location in the same room, the bed had collapsed because the legs were never screwed in to the bed. The screws for all the legs were all missing. They just put the leg in the correct spot but never connected them. Upon further inspection the job the delivery people did when putting the bed together was horrible. Screws to the side panels were screwed in at a poor angle so you see the edges of the screw sticking out. The bed had drawers and they also didn’t tighten the bed properly to the drawers that came with it so it came off and we had to properly screw it in further . I paid $75/80 for delivery/assembly of my item. Honestly did they think we weren’t going to notice the poor assembly. My husband reached out to customer service who said by us moving the bed we damaged it not their assembly people. How could we damage a bed that wasn’t assembled properly to begin with? For one no one was claiming any damage. We reached out about missing parts and the horrible job their delivery people did. Our complaint and reason to reach out was for missing parts and screws. They said they can send out a tech for “free” but we would have to pay for them for any parts and to fix it. How is it free if I have to pay for them to fix the shotty job they did in the first place. I’m not paying for them to fix an item that was never properly assembled to begin with. This is highly unprofessional and unacceptable. They also never left the product/instructions manual should we need to in the future disassemble or inspect the product and have questions about the product. I’ve never purchased an item where the manual wasn’t left. The manual is always left for care instructions, filled with notices, warranty and limited liability information, etc. Again no manual was left. I had to go to Home Depot to buy the replacement parts to fix a bed that was never properly assembled. I expect my delivery fee to be waived and the parts I had to purchase to properly assemble the item reimbursed. This process and the response from customer service is highly unacceptable. I am appalled that this company thinks it can treat their customers this way. I expect someone more qualified from the business to contact me to help me resolve these issues. We have other furniture left to buy, this was a trial to see if we would use them for additional items we need to purchase. They failed. I will be taking my business and money elsewhere. If you look from my posting history, I don’t leave a lot of posts, I rarely leave bad reviews. Most of my reviews are positive, because I feel like in general it is best to try and help businesses that do well thrive. Unless I have a truly horrible experience I avoid leaving a bad review for a place. I felt in this case it is necessary to warn against this business for their poor treatment of customers. If you plan to pick up and assemble yourself it might be fine, and that could maybe yield better results, but don’t waste your money on getting any items delivered.

We had purchased a daybed and two mattresses. The daybed needed to be ordered because it was out of stock and were told it would take 3-4 weeks to receive the daybed. We had ordered this because we had family coming in town. We were given an updated that it would be received soon. 6 weeks later we are told that the daybed is still out of stock and the manufacturer doesn’t know when the daybed will be complete. No one informed us of this and now we are scrambling to find a different daybed. We have had to call repeatedly to try and get answers and have dealt with numerous rude staff. We have been offered no discount or compensation for this mistake. And we are told we will have to cover the cost of a more expensive daybed.

Prices on furniture are good, but the estimated delivery date for my items was December 12th and then they told me the earliest they could deliver it was December 23rd.

Thank you Cash Anderson!! You were amazing. We came in from a horrible experience from the store in westminister and felt very welcomed in your store, thank you for answering all our questions and we will be back to purchase other items.

JP was very helpful in getting me the right mattress for my guest room. I met with him a week ago but wanted to shop around a bit. I went back today to purchase my mattress. Glad JO was working. Great customer service! Thank you JP!

So far my experience here has been extremely stressful to say the least I ask if they have any massage/ heating chairs, sales guy says no and walks away. I walk 30 feet and come across what I am looking for. I literally walk back to that sales man to show him that he lied to me and he refused to follow me and admit his mistake. Obviously you don’t want money and that is fine, don’t have to be rude about it. Now I know this massage chair I was sold was not indented for people with disabilities, and I am one.. I parked in the handicapped space, I had my service dog. It would have been nice to have gotten some warning of a sort in advance at least. Idk how I feel about these massage products now, and with a 15% restocking fee, they have me trapped in a way. Lose money for reading directions, or take the risk and keep the product. “People with spinal abnormalities or scoliosis are prohibited from receiving this product due to medical advice due to other diseases.” I have a scoliosis, and a spinal fusion…. So is this even safe to be using?? Because I am using it as I type this review…. I need a massage and it does feel good in some areas but hurts really bad in others where I need to articulate my body in a way to feel more comfortable.. They also left trash on my clean floor and on the product, but had no problem giving me a TARGETED ADVERTISEMENT ON YOUTUBE TO HELP GET THE ROOM READY FOR DELIVERY. I’m going to make a YouTube video about this and then some because I do not feel the customer service here is adequate. Also delivery driver said if I wanted to move it there are wheels, but the directions explicitly says “do not roll or put this product on uneven ground. Instead, it should be lifted before moving.” I was lied to my face for a sale. Honesty goes a long way.

Quick and speedy pickup even during holidays

Es una mierda para cobrar y vender son los primeros y llevo más de un mes que necesito que me devuelvan un dinero en cheque porque nunca estaba a disponibles los muebles que me vendieron y ya e venido más de 5 veces y no saben a donde mando en el cheque vergüenza da que no resuelvan nada más nunca vuelvo a comprar nada aquí 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

My wife and I just bought a double reclining power sofa recliners. We're able to pick it up the next day

Raymond helped us on the floor of the showroom. He was extremely knowledgeable, and accommodating. He took the time to listen to our requests and desires. He was able to fulfill our needs with the upmost professionalism. He was super friendly and Helpful. He is truly an asset to AFW.

If I could leave -3 stars, I would. I placed an order with AFW a few weeks ago for 3 sofas and 10 dining chairs. After the order was placed, I received many copies of the receipt to my phone and email, sometimes 1 a day, sometimes several a day. Last week, I got a call that the order was ready and we could schedule delivery. I passed the info on to the people at the site it would be delivered to so they could schedule it. They attempted to schedule it, but were told that the order would not be ready for delivery until Nov 25 - Dec 4. Which was odd, since I had been contacted by a live person asking me to schedule the delivery. Today I got an email saying that the order had been cancelled because they "cannot hold it anymore." When I called customer service, they said they had no record of us trying to call and schedule the order delivery and there was nothing that could be done except to place the order again and start the timeline all over again. This was a very frustrating experience as it wasted our time in trying to do what we were asked to do, were given bad information, had to then waste more time on the phone with customer service to be told there was nothing that could be done, and to still end up with no furniture by the time we needed it. Response to AFW Comments to the above post: I understand your records show there were several attempts made to get a hold of me. I do not know how records are kept on that side, especially since they show attempts at contact I did not receive and do NOT show my team calling to schedule the delivery and being told it wasn't ready yet. And that is my point: the info we were being given was not correct and we are being told that our attempts to make contact and schedule delivery never happened. I am not sure what a customer is supposed to do in that situation - other than not waste any further time trying to work with AFW.

Very hard-working young men. Give them a shot, you won’t be disappointed!

AFW makes it easy to shop online and delivery is punctual and great communication and courteous drivers. Great Value!

Great!

This place is way better for inexpensive furniture than anywhere else. Nothing online has as much quality for the price, plus being able to sit on the furniture before buying is amazing, way better than just hoping you'd like it. I now have 2 of the lower end loveseats and they are fantastic and have held up very well. Great staff and quick and easy checkout.

Pretty new to furniture shopping but this American Furniture is the best. It’s always fun to just walk around. This is my second purchase, and after today’s customer service I will definitely be coming back. The dock workers were nice enough to take our coffee table out of the box to make it fit for the drive home. Unfortunately, our instructions were left behind but I was left the nicest voicemail letting us know. They were pretty much giving us credit if we’re are able to put it together with no instructions. Needless to say, we will be back for more.