Absolutely awesome store. The biggest furniture store and the best prices on all the furniture.

It's sad that this is one of the few places to buy furniture. One boring couch, chair, dresser after another. All lookalikes... can't shop here anymore.

The phone line doesn't work it gets stuck in an endless loop, and the website doesn't show the Colorado Springs store as an option. I have been trying for 2 days now to get ahold of the Colorado Springs store with no success.

Terrible customer service these kids theses days are terrible. My generation built companies like this one and the people nowadays are destroying it. Do not recommend this place at all.

Purchased a sofa arrived with 2 pieces damaged and they were replaced in a week. 1 month after purchase the wood on one of back pieces cracked when I sat on it and the back leaned back, the store is saying it was misuse and they voided my warranty and refuse return/exchange and everything I rece8ved my sofa dec 8 2024, today jan 12, 2025, it breaks and they decide to void warranty this store sells junk and scams you out of the warranty and blames you for cheap wood. This is ridiculous a $1388 sofa purchased new in a store and it breaks in a month and they cancel my warranty? Insane, this company should be sued, i need my sofa repaired or accepted as a return this is unacceptable. I was a multi time purchaser as well. This is criminal.

This place was fantastic for furnishing our new apartment! GREAT selection, affordable products, and very helpful staff. Special thanks to Cari for her thorough explanations and help with interior decorating!

Recently visited the store and had the pleasure of meeting and working with Cari Claycomb. She was one of the nicest people I have ever met. Her knowledge of furniture was outstanding! She was the most outstanding sales associate I have ever had the privilege to have worked with. Thank you Cari!! Anyone looking for furniture I highly recommend requesting Cari. Keep up the good work 👏 🙌 👍.

Salesman was very laid back and accommodating. There was a food selection of quality furniture and we were able to find exactly what we were looking for

Your $500 bed frame will break within the first few months. Youll contact about a warrnty and then theyll say not this department. Then warranty will say send pictures, then say send better pictures. Youll feel like a fool. Your $500 will feel like a waste. You think maybe i go somewhere better next time? But wait, i spent $500 on this bed frame, i thought that might indicate the quality of the product was higher? No. It just means the commission is better! Thanks! :) something about being wined and dinned first before that sort of action.

This is our first time purchasing from AFW and honestly we love it! WE LOVE IT! Mrs. Cari Claycomb was an amazing furnishing consultant! She had helped picked out an amazing rug that fits our house and literally took care of us. Making sure we got the best deals and making sure we got the best of the best. I Cannot recommend her enough! Photos for reference. We got the reclining couch, rug and bed frame from AFW. We will be going back since we still need to furnish the rest of our home!

Janica is super knowledgeable and friendly. She helped us piece together exactly what we wanted. She also helped pick out a coffee table with storage that would match the couch and the entertainment center we currently have. Thank you very much Janica

Fast, Fair, and finished

Okay so say what you want about small local businesses or big box store stuff, no part in that argument. Only talking about the store itself. I went down there to pick up something that I thought was stocked because I was an idiot and didn't look thoroughly enough online, I didn't read. The manager Bobby made some exceptions for me and helped me get what I needed. Good Place and will go back. Better brand furniture for the same price as Amazon trash

We purchased a leather couch and loveseat and the color is rubbing off, this furniture was purchased in June of 2024. We contacted the customer service department, sent them pictures over and over only for them to respond with it’s not a warranty item. Contracted management who referred me back to customer service who at this point were rude and advised it wasn’t a warranty item. They would not stand by there product. We will be buying from again.

Janica helped us find the perfect furniture for our home! She was incredibly helpful. I’d shop here again because of her!

AFW is amazing 👏! Thanks for being here for us. You guys are the best in the industry! Hands down!

⭐️ 1/5 I had a disappointing experience at American Furniture Warehouse. Upon entering the store, I noticed there were no sales representatives on the floor to assist me. After waiting for a significant amount of time, I requested a customer service rep, but the call I made was completely ignored. I came ready to purchase a new couch, but the lack of attention and support led me to feel undervalued as a customer. Unfortunately, I will be taking my business elsewhere. It's a shame, as I truly wanted to make a purchase. It's a wonder that this business is still open with how they treat their customers.

Very good selection of merchandise, at extremely reasonable prices...sales people were a bit pushy. Bought a couch and a lamp, but when we got home, the lamp was broken, and I'm having a hard time getting them to refund and replace!

Very nice people and you can't beat the prices

Kittie is the most delightful person. She is very helpful and patient. She gives great suggestions and makes shopping at AFW a good experience. She deserves a raise!

Great service!

You get what you pay for. AFW is legit a company you should avoid. Recently purchased a dining table, marble coffee table. And marble end table. The dining table came with a broken leg. Which AFW replaced. The marble coffee table came with scratches. When I tried to point this out to Customer Service, they tried to tell me that the scratches was normal pattern. Since when are scratches normal pattern of marble? Yes, it is a natural stone and there will be texture and pattern variances, but not scratches. The matching end table also had a chip underneath on the wood part, but I was willing to let it go as it wasn't really noticeable. The customer service team takes forever to responded back and when they do, they are not helpful. The prices may be tempting, but avoid this company.

Not surprised. Poor customer service from sales staff. Management not interested in good business. Delivery is a joke. Prices are better online every time. What a waste of space. They would be doing all of us a favor to actually turn this into a warehouse and put the 50 lazy people who work here in the unemployment line and put their money into a better delivery vendor to actually try to make customers happy instead of waste their time. Will not return. Plenty of competition that also sells cheap Ashley furniture.

I’ve bought all the furniture in my house from this store…. This last cost me 600 dl for a broken chest, they “did an investigation” and their conclusion was that It was my fault, I have cameras too at my house… I can also prove it wasn’t me. But now the people at the phone says there’s nothing else to do… the last person I spoke to hung up on me while I was speaking. Family warehouse ? More like fraud warehouse … not ever buying here again, but will keep on calling for answers

This store is disorienting, packed, and way too much. However the deals are incredible! Delivery is a bit much but the selection can't be beat! Definitely check em out

I’ve been a loyal customer of American Furniture Warehouse for the past 6 months, and a big reason for that is the outstanding service I’ve received from Jeff Smith. He has helped me with my furniture purchases the past three times, and every experience has been fantastic. Jeff is knowledgeable, professional, and always goes the extra mile to make sure I find exactly what I need. He takes the time to listen, provides thoughtful recommendations, and never makes me feel rushed or pressured. The quality and selection at American Furniture Warehouse are great, but it’s the exceptional customer service from people like Jeff that keeps me coming back. If you’re shopping for furniture, I highly recommend asking for him—you won’t be disappointed. Thank you, Jeff, for making each experience such a pleasure!

Good prices. Excellent selection and very helpful staff. All you can ask for.

You know what you're getting AFW. There's great selection, really good pricing, and a low key approach by the salespeople. So many furntiure stores are staffed by commissioned salespeople, and they are like car dealers. Step inside and expect to be accosted! But don't expect trend setting styles and superior quality. "You get what you pay for", and in furniture, sometimes pretty good has to do. We recently bought a recliner sectional, and it is very nice, but you can tell it simply won't hold up like our much costlier LazyBoy. It's a good place for kids furniture (they outgrow it quickly) and items that won't get heavy use. Still, we are regular customers due to the value. There's no question, Jake has done a good job of providing a lot of that!

I just wanted to take a moment to personally thank Katherine S. for her patience, professionalism, her assistance, and her willingness to go above and beyond to solve a problem we did not even know we had! We went in thinking that we knew what we wanted and even proceeded to purchase the couch we wanted over the phone. We discussed exactly what it was we wanted but we had a difficult time articulating that to Katherine. After we got off the phone, she walked over to the display of the couch we fell in love with and she immediately knew that we unintentionally made a mistake. She called us immediately and informed us of the mistake we unintentionally made. She called technical support to assist with fixing our order and helping adjust the payment since we had already placed a payment. The whole issue was resolved in less than 10 minutes. Her extra few minutes of care, customer service, and attention to detail saved us hours of stress and possibly money. She was very kind, warm, professional, and attentive and my wife and I could not have asked for a better sales representative. Thank you, Katherine! We will definitely seek you out for our future business transactions!

I went there and Bob helped me buy a new bedroom suit and kitchen table with two bar stools with backs. I received it delivery from American Furniture Warehouse and they put it all together and cleaned any mess. They were quick on time professional and very kind. Thank you American Furniture Warehouse. Bravo

We purchased an entire home worth of furniture from the COS, CO AFW store in order to furnish a short term rental in Georgia. Our sales rep, Shima Leahy, was extremely helpful from start to finish. She made great suggestions to help guide our decisions and was very communicative back and forth through the process, to include before and after delivery. Because this delivery was across the country, there were also several pieces that likely weren’t going to arrive in time to get on the semi truck that would transport them. Shima did a lot of coordinating with other AFW locations, as well as helped us buy a “floor model” of one piece, and ensured that all items we purchased made it onto the truck. On the other end (in Georgia), the drivers (Walt and Noah) were awesome. Super professional, helpful, respectful, and kind. They had a great attitude and did a great job and we can’t say enough good things about them as well. Great experience shopping at AFW - highly recommend!

We own a successful, home staging company and always use afw when we're in a pinch.

NO PETS ALLOWED!!!! Thanks but I’ll shop somewhere else!

Went in to look for furniture and received no help while in the store. After approaching the front desk to try and purchase a chair I was told they did not have it stocked at this location. Save your time and look elsewhere for furniture with another business that has inventory and cares about its customers.

Always good prices, and even find things I didn't know i needed!

We have been customers of American Furniture Warehouse for multiple purchases. This last transaction was fraudulent and a bait and switch. We purchased a Leather Coach and Recliner Chair, when delivered we noticed that the furniture was not what we had purchased on the showroom floor. The furniture sat up higher and leaned further back causing me not to be able to touch the floor when sitting and causing strain on my neck because the chair sat to far back at an angle. We spoke with Customer Service and they said nothing changed with the manufacturer. We went back to the store to make sure we didn’t make a mistake; the furniture was comfortable and exactly what we choose on the appearance . We studied closer and flipped over the furniture in the store . Low and behold we found out the problem, the manufacturer changed the underneath hardware and was completely different from what they had on the showroom vs what was delivered. The manager stated that we had to talk to Customer Service, we did so hoping to be able to get new furniture with the old components. I was treated horribly and felt like I did something wrong when it was out of my hangs. They tried to make it right by changing the hardware, it was the same exact pieces and did not change anything on comfort. So of course I called again, this is an inconvenience, not only a bait and switch. The lady who took our call was rude and not helpful, she stated since it was within a timeframe that we would be charged to send it back and also loose monies on it for a restocking fee. This is a joke! Now we are stuck with furniture that is extremely uncomfortable. They lost our business and we will never shop there again.

I have been waiting MONTHS on a piece for my file cabinet. Every time I’ve called they kept sending the same piece which was the wrong piece like I had stated to them. So then a technician came to the house and he stated to me that piece is correct and then realized he was wrong. Why would I keep calling if the piece was correct??!! So the last time I called the woman said she was going to figure it out and get right back to me. NEVER CALLED BACK! Terrible customer service can’t even send me the right piece I need.

Best warehouse in COS, low prices and great deals. The team is amazing and polite. Thank you guys

Much better value than any other furniture shop in Colorado Springs. Shop here first and avoid any frustration! Great sales staff with no push whatsoever. We were extremely pleased with Robert (Bob) Kashner as our consultant/salesperson.

I have purchased from this company previously but in a different part of the state. This time around I needed to furnish a whole 3/2. Kurt was AMAZING. Not for one second did I feel pressured, even when I was struggling to pick a living room set. He heard me out, was honest, and didn't get upset when I took my time to make my choices. Even after the visit I thought about a few other things that I might need in the near future. Not only will I 100% choose this location, I will ensure that I work with Kurt again. I felt so valued and respected. To top it all off everything was SO affordable. 10 stars to Kurt!!!!

We came into buy an office chair. Wonderful, quick experience.

Updated: Disappointed with AFW after spending roughly 18k with them over the last 8 yrs. One of the purchases was a 10 yr warranty mattress that has already gave out after two years. I weigh 180lbs. Tried to file a warranty claim. Two little stains maybe the size of a fist. That's their justification of me paying a 15% prorate fee. Then since prices have risen and my mattress is discontinued model. I need to pay the difference of similar type plus they hit me for a restock fee?? I even turned down their delivery fee and was going to bring back the old and pick up the new. Still they charged me half the price of my mattress, it would have been 2/3 the cost of the mattress if I added the delivery. Any loophole or fine print they can find to duck honoring their warranty. So now I will be purchasing a mattress elsewhere, along with any furniture in the future. Get ready for the cliché response. It's just the simple fact of honoring a warranty and being a stand up operation. But afw has the upper hand. Typical customer vs corp we all know too well. AFW lost this customer.

Sales associate was very knowledgeable about the items we purchased. AFW Definitely has the best prices for furniture. No hidden charges. Everything was explained about the delivery process to include cost and set up. They also take the packing materials with them.

I bought one of the Signature Design by Ashley love seats and chaise at the end of September. I am very happy with my order. It was reasonably priced, and beautiful. Darren B was super helpful during the sales process, especially because I have never bought a furniture set from a large retailer before. I was a little disappointed with the 3% pickup fee if I was to move the furniture myself. I ended up just using the delivery service they offer which was a flat fee of $79. Delivery was easy and super fast. The drivers were very nice and efficient. While I definitely don't think this furniture will last forever, it does seem to be really sturdy, especially for the price point.

They have just about everything you need for your house.

Darren was a very good salesman, he listened to what we wanted, explained things but let us make the decisions. He was patient. We bought a new bed with an adjustable frame and a double reclining loveseat. We are very please with both items, and the service we got from start to finish. The delivery guys were efficient and friendly and careful.

Super disappointed in AFW. We’ve shopped there many times and never had any issues until now. We bought a mattress for our guest bedroom. We decided to pick it up ourselves to get it quicker. We got it home and in the basement, we opened it up and discovered that they sold us a mattress that appeared to be used. It was very dirty and had a disgusting yellow stain on it with hair woven into it. It was disgusting! I called and was told that customer service was closed and would have to call back tomorrow. When I did, customer service was so rude! I was told I could bring it back and exchange. I was not about to go get another trailer, haul the mattress back up the stairs and take it back to the store and wait for the next “slot” to open up. I bought a mattress believing it was a NEW mattress. I asked if they would deliver it because it was not my fault they messed up. I was told absolutely not. So the compromise to their mistake was me paying half of delivery fee. There was no apology, not even a shocked response that this happened. Shameful!

We love this place. Only place we shop for furniture etc.

I bought a loveseat here and it just got delivered yesterday. I came back to the store a day later and saw another one that I liked more because it was bigger. I called the customer service and spoke with 2 managers over the phone who were not willing to work with me to do an exchange without all the extra fees and delivery. I asked them really nicely that it was an honest mistake and we have not used the loveseat. There was no negotiation. I, being in customer service myself walked up to the counter and had a customer service representative help me in person, face to face. which is always more appreciated. Her name is Kye. She works at the front desk. She took one look at my receipt from the day before and had her own store manager Jordon come out and talk to me. They both took matters into their own hands and made the transaction reversal for the old loveseat without any extra fees and got me the couch that I wanted. This is what I called the phone line for and they wouldn’t work with me :( Kye immediately exhausted all of her resources to make sure that I got what I wanted without paying extra fees. I am so so grateful and I cannot wait to come back and purchase more furniture from this location because of Kye and Jordon. Great job you guys. Also Jenna, A different representative in the customer service area, was extremely helpful getting me with the right associates to get me all squared away without any hassle. This is the epitome of soft skills and great customer service! This team rocks! Thanks guys! 🫵🏽

Eric P took his time to make sure my purchase was accurate. My wife and I enjoyed our visit.

Was scheduled at the store to have a delivery on a Thursday. I cleared out my living room on Thursday and was prepared for them to arrive. However, by Thursday I had yet to receive any word on my shipment. I had to call THEM to receive word that my shipment wasn’t coming. They no called no showed me. (If I did that it would be a $45 fee). I had to wait four more days with zero living room furniture for my shipment to arrive.

Couch I bought from em lasted less then 6 months before started breaking.

We bought a very expensive power couch some years back & at that time was told it was leather & it was sold as a leather couch hence why it was so expensive..well years later and it's all peeling .. it is not leather.. it has a cloth underneath this now peeling hard plastic vinyl like material. Definitely not leather . Maybe a faux material? All I know is we spent over 10 thousand dollars here and now it's time for a new couch and thought we would be coming here forever but now feel like got taken advantage of years ago. Hard material now poking into my skin with cloth is not what we told we were buying. Real leather is how it was described. Me and my family have bought here many many times.. time to find a new place. Terrible

Everyone at this location was very informative, patient and friendly. I literally went there two days in a row before making my decision on reclining couches and sectionals. I was so confused. I spoke with several salespeople. On my 2nd day there, Cameron M. was the best salesperson by far. He gave me great information on the particular couches I liked, which he helped me finally make my decision since I was so confused. He stayed nearby and came back to me to check-in, but did not hover over me (I cannot think when salespeople hover over me and follow me around.) This is why I chose Cameron. He heard my concerns and just gave me some insights he thought may be important to me, and then left me alone again. In addition, the delivery guys were also very good. They were very friendly, worked hard to make sure we got our deliveries in good shape, gave us a little training, and placed them exactly where we wanted. I am very happy with my couches. I am one happy customer.

BEWARE of this business!! Purchased a Huge Bean Bag there. We had it for 45 days ( 15 days over the return window ) and the zipper broke and could not be fixed. Beautiful piece but super cheap zipper. So we spoke to warranty and they came out to assess that this in fact was a broken zipper and they ordered us another one. I was told it will take 1 to 2 months to arrive and that there has been many issues with this particular piece. So if that is the case then why do you continue to sell these items and have these issues only to have many customers having to deal with this? A friend tried to warn me with her experience at American Furniture Warehouse and their horrible return policy and cheaply made products and unfortunately I didn't listen. I will change my review if in fact the product's zipper is stronger but with how things have been going I am not getting my hopes up.

Every Component Replaced Before Finally Getting Money Back Bought Marcus Charcoal Gray Leather Power ZG Recliner to use recovering from shoulder surgery. Very comfortable. Wish it had worked out. Problems, however. Firstly, the charging port fried my friend's tablet. I bought a USB-specific power testing tool just to check this out. It was putting out too much power. Contacted AFW regarding this issue. After sending someone out to check it, they made another trip out to replace the switch/charging component - and would not compensate for tablet. (The replacement was also putting out more than a USB charge should - I would never plug anything into one of these chairs.) They also replaced the motor at this time. So, if you're keeping track, that's all of the electrical. Then, the chair started rubbing on one side when it would recline. (I'm under 200 lbs and never moved it - so not something I caused.) They sent someone out to check it. They then sent someone else out to adjust the chair, by attempting to tighten the back of the chair. It wasn't loose. So, then they sent someone out to replace the guts of the whole thing - the metal mechanism that makes up the mechanical infrastructure. This didn't fix it. The chair back was obviously out of square with the rest of it. The only thing left was the wooden body of the thing. At this point, they finally agreed to give me my money back. Just think of all the labor for this. At least 5 trips out, then the cost of replacement of EVERY component. If they'd swapped out the chair at the first issue (and compensated for at least part of the replacement for the ruined tablet), maybe this would have worked out. But trying to save money(?) at each and every turn ended up being the greatest folly and I tell everyone I can about what a terrible experience the whole thing was. I will say that every tech they sent out - I got to know a lot of them - was great and did they job they had been sent out to do. It was the follow-up call that I got from AFW after each tech left, informing me that they'd send someone else out a week or so later to check things again that indicated the weak link. Each time it was "I'll have to check with the manager to see what we can do next." If it was one manager, fire him. If it was more than one, time to change policy. I looked around on the AFW site at a lot of chairs before and after buying the dud I had. If you find an average rating that isn't 5 stars and a token few fours, for any recliner - ANY, you looked harder than I did. I had to come here to leave a review on Google.

We went in to look at mattresses and bed frames. Kim Morrison was our customer service sales lady. She was fabulous . She listened and showed my mom what she wanted . She suggested a few pillows and matress protectors. I recommend her 5 stars 🌟 I went to tell the lady's at customer service and they laughed at us when we walked away. So they dnt get stars . But overall my experience was great.

I had gotten a loft they were trying to give me a preowned with pieces missing, when I bought a whole new loft so I told them to take it back which they did, & for them to call me for a new delivery date for a new one. I had called them back & waited for 25 mins jus for someone to answer & hang up. So had my grandmother call the store we pick out the bed from & couldn’t deliver on the days I was available when I took the whole weekend off for it to be delivered. I’m so disappointed this was my fantasy furniture warehouse where it had everything I wanted from & once I actually bought furniture they let me down I will not be a returning customer

Horrible delivery service

They did not deliver my couch when it was supposed to be delivered. Spoke with someone they said they would have it delivered on Sunday called back to verify nothing was put in the system so now I have to wait a whole week for my couch. Also.the delivery drivers, wouldn't put the other couch ordered in the basement so my boyfriend had to when he got home. Took him 5 minutes. You seem to be just a number at this store and I will not shopping here again after this experience.

American furniture warehouse has the worst customer service. We bought a very pricy sectional to have it break in a year and half. Of course, they're not willing to help us at all only if we would like to pay hundreds of dollars to repair. I will never do business with them a again.

Yes, the prices are reasonable compared to many stores, but the quality is very bad. My sofa set that I bought a year ago completely collapsed. Frankly, everything I bought from here is worn out and unusable. Their customer service is really terrible. They never respond to your emails or the request forms you fill out on their website. When you call them, they keep you waiting on the line for 45 minutes. I will never buy a product from here again.

The bed is okay however when it was delivered didn't notice that the guys who put together stripped the screws so now I cannot get the bed apart!!!!!

Kim is THE BEST!! My wife and I went there to get our furniture for our new place and Kim was super helpful and simply wonderful!! Will recommend any and all of my friends to go to her for all of their furnishing needs!!! Give that amazing lady a raise, y’all!!!

The Customer Service Department is the worst! They were quick to take my money but refuse to schedule the delivery.

Great selection, friendly staff, competitive prices

They have a wide variety of items most of what's on display is not in stock

Absolutely terrible service. Went in and bought half of our household furniture. half got delivered, the other half was late so when we call to see what's going on, we find out not only is it late but one of the main pieces never got added to the order, we get blamed for not checking our receipts as if the random names and numbers on it can show us anything about the pieces ordered. When we STILL want the item we're told they're waving delivery fees like we didn't already pay them for the rest of the furniture. we're then treated like we're just trying to get free furniture, told directly BY THE RUDE MANGER that there isn't anything we "can do to get a $500 piece of furniture for free", as if we even asked for that, then offered a $100 credit but in a way that makes me not even trust THAT would happen. I get the link to pay that has a much higher number than what I'm supposed to pay, so I call back and I get a nice snide "trust me" from the manager who I wouldn't trust over a convicted fraudster at this point, even more talking over me and even more rudeness. Buyer beware, all they want is your money and when they mess up they will make ZERO effort to make things right without one hell of a fight. I'd rather pay twice the price than deal with this kind of behavior again. I've already reached out to corporate and I've told them once and I'll say it again. I have both of these conversations recorded for proof, I'd LOVE to discuss the behavior of their management with anyone who cares but I won't hold my breath.

Great place for reasonably priced furniture.

Briefly about the main thing. I bought a lot of furniture, spent $9,000. I waited 4 days. Two dudes with a clearly bad mood brought my furniture. It was morning, I thought maybe they didn’t drink coffee. I told myself that I would be polite at all costs, but my patience ran out after 20 minutes when I realized that they didn’t bring much of what I ordered. Ok, I thought it was the seller who screwed up, I’ll figure it out later. 15 minutes after two dudes put two boxes in my office and told me to collect this is your desk. I said that I paid for the assembly, the answer was that it was not our problem. Ok, I said myself, I'll figure it out later. I started collecting it myself. After 10 minutes I realize that there are not enough details and some parts were completely different. Ok I said to myself for the last time. I started calling this great store, after 25 minutes of waiting, I finally heard a voice. I told Asya’s story and the answer simply shocked me. They told me that they apologize for the incorrect information from the seller, but they do not assemble the tables and I need to do it myself, and yes, if you don’t have enough parts, then now it’s my problem and I need to call the manufacturer. Result: a huge amount of time and money was spent, poor quality service was received.

Best furniture shopping experience, to date. The store is immaculate, well laid out, bright, colorful and lots of options. Prices on par and quality of items above par! (No press board junk) All employees were helpful and kind (good sense of humor too, that's always an added bonus!). Drop off of items was so smooth and quick. They had all the items blanketed and shrink wrapped and all ready to use immediately after placement, to which they put all items where you want. Everything came in the door all put together- no on site assembly required (major selling point for us). They also put anti-scratch pads on every leg. They were on time/early and took less than 20mins in all. Would def use again and recommend to anyone. Thank you AFW! 👍🏻

BELOW 1 STAR. I have been a customer with America Furniture Warehouse since 2021. I have purchased over 12,000$ in furniture. When I asked them about returning a queen box spring, they told me it was going to be an additional 89.99. The box spring was 179.99....I'm just surprised at how they lost a customer over 89.99 who spent over 12k in less than 3 years. Look, I'm a disabled veteran who struggles to get in and out of bed every day. I've gone 2 times within a week to make sure the furniture was delivered on time. The sofa won't arrive till the end of August, my end table, the same deal, and I had to go back in order to order something that the original salesperson forgot! WHICH WAS THE FIRST THING I MENTIONED!!! Either way, Enrico and Bob were my salespeople, and they had good customer service skill. Enrico apologized for forgetting the information and waived the sofa to a love seat delivery charge. which still shows up. I'm sorry to the president and ceo of this company. You have some lousy managers who send their customer service representative to handle their problems. When I was in the military, you took it on the chin when you messed up. Seems like the managers don't know anything about accountability at all. Anyways, it's a GREAT way to lose a long-term customer. *P.S. Make sure to look at your receipt because the 89.99 is just the beginning of your delivery charges. Good luck!

We went to buy some furniture at this place and the sales associate was overly cocky. The delivery guy was rude and they couldn’t even help solve our issue. Don’t shop here. But at Ashley’s you might get better service

I purchased this chair 16 months ago. As anyone can see the foam in the foot rest has bowed. Seemingly the manufacturer of this chair did not treat the foam prior to stuffing the chair. I contacted AFW customer service and because I waited past the 12 month warranty they wouldn't do an exchange. I was fine with that, but I was offered to have a technician come out and repair my chair for a fee of $50.50 which was to include the materials to repair the chair. However, when the Tech came on Saturday, 7/20/2024 he decided that he was going to put in a request to have the chair replaced. I was told Customer Service would call me back that evening. Needless to say, I NEVER received a call back from AFW. I had to call them only to be told that no exchange would be made and that they could not give me a monetary discount on some new pieces of furniture I just purchased. I was also told that if I wanted to have my chair repaired I would now have to pay for the repair that was initially to be done for the $50.50 I previously paid. I hate to call out names, but between Jordan the initial Customer Service Rep. who suggested I pay for a Tech to come out and repair my chair and Chris today's Customer Service Rep. I believe I was ripped off for my $50.50. I took photos of my chair and took the photos inside the store on 07/17/2024 and showed them to the employee who referred me to Customer Service. I suppose my advice to anyone using AFW Customer Service make sure if you are told you are getting something repaired for that $50.50 that you get it in writing via work order or email and have the tech repair your item immediately....DON'T trust that you are going to get your item replaced. Trevin was my tech and said that he has been doing his job for over 3 years and in his professional opinion he believed that the chair should be replaced not repaired. You can believe that my new pieces will be thoroughly inspected before I sign for any piece of furniture and I definitely will make sure I don't allow my warranty to expire!! Thank you for nothing AFW. Doris Cooper

We bought a bench from the thorton store that ended up damaged. We went to the COS store and Joseph helped out us tremendously! He went out of his way to get us the help we needed. Highly recommend going to AFW for your furniture needs. Did not have the best experience with the girl at customer return desk. I hope she has a better day tomorrow and learns how to talk respectfully to other customers.