We came into this location a couple times over the last few weeks to buy a couch. Not one single sales representative greeted us or asked if we needed assistance. As a matter of a fact, it took us 30 minutes to hunt one down so we could make our purchase. Finally we caught a sales representative, this individual was very kind and eager to help us purchase something. He took us to the express check out where we dealt with a gentleman who had dark curly hair and a shark necklace. He wasn’t wearing a name tag so I couldn’t get a name. He was very rude, unprofessional and standoffish from the beginning of our interaction. He didn’t want to be helpful at all nor was he interested in assisting with the finance process. That was one thing. After we finished with him they had us go wait in the vehicle to pickup our new couch. Once we got the text we pulled into the corresponding docking bay where we were rudely greeted by the dock workers. He asked if we wanted to have the couch tied down and we said we didn’t have any ties. He then said “that’s your business then” which I find a little disrespectful and frankly unprofessional. Then the gentleman put the couch in the bed of our truck and then said “I’m gonna tie it down” if I had known they would provide straps I would’ve said yes. He should led with that instead of being outright rude. Overall the process was honestly terrible both times we went. The experience of dealing with multiple rude employees was bad enough to make me never want to purchase anything here again. I do not understand why everybody was so rude to us.

Prices are good and I like how the sales people leave you alone till you want help

Did not like that they charged me an extra tax fee when receiving (picking up) my furniture.

Michael Hill at AFW goes above and beyond for you! We recently came in to get a number of new things for the house and Michael was incredibly helpful! He also worked with us on delivery and making sure everything went well. We highly recommend AFW and Michael!

Todd Mullen helped us out tonight. Easy transaction and we even rented a truck from them for $20.

I went in to buy a chair and I got help from Emilio. He was very helpful and kind and I will definitely do business there again with the wonderful and friendly staff. Thanks Emilio!!!!

Wolf was are sales associate and was very cordial and assisted us with our beautiful coconut leather couch. We then turned the corner to see the famous and beautiful stuffed white Siberian tiger not knowing it was for sale. And we bought it!!!!! Delivery date is tomorrow on a Sunday and we were there yesterday late in the day..Can't wait for our new pet and couch...

We had a very good experience shopping here with some complex logistics. Gina was our original associate and she was very helpful. The warehouse / customer service and delivery staff were excellent. A very special thanks to David L our second sales associate who went way above and beyond for us.

Terrible return policy. Salesman are sneaky and don’t tell you about hidden fees. Just really bad customer service and a bad business model. Go somewhere else with a normal return policy.

I'd like to share my terrible experience with this store. First of all their customer service reps are rude. I spoke with someone named Dianne and she was telling me 'This is how it works and you cannot do anything about it'!! Ridiculous way of talking to customers. I ordered a dining table set and they sold it to us saying it will arrive within a week and it has been a week and now they are saying it can take up to 2-3 weeks or more depending on when their truck is full. They won't even give me a date. Sold the furniture by lying and now rude customer service, no solution for the customer except waiting! Terrible service and store! They won't even let me talk to the supervisor. It has been 3 weeks today. No sign of our furniture!

Very overwhelmed when we walked in. Will be going back when we make our choice.

Great service great products. Johnny the Drummer is a good dude.

I purchased a bedroom set on 12/14. While the bed and mattress were in stock, the dresser and nightstands were not. I was told they would arrive at the warehouse on 12/28. However, the 28th has passed, and after several phone calls to customer service asking for an ETA, I was repeatedly told to call back. This time, the customer service agent was extremely rude, implying that I don't understand English because I didn't understand the term "backordered." The salesman had assured me that the items would arrive on 12/28, but now, who knows when the remainder of the order will arrive. Terrible customer service. I have a whole house to furnish and it will not be with AMERICAN FURNITURE WAREHOUSE...

Fast and efficient for the price. Customer pick up was even faster. My wife went outside while I used the restroom and when I got out she said it was ready

Gaming hair didn't recline back into place exchanged it and then the chair dimension were off by 8 inches in seat depth. There is inconsistency with their products. Not fun driving back and forth also never can get anyone on the phone for customer service in any dept just bots

Their prices here are cheaper than most furniture stores. Wonderful workers and everything imaginable here to buy that you may need for your home. I went back here a second time and bought more

I think this is the correct one- Forester? Brilliant. We had another employee who was friendly but he put my partner on edge, whereas Forester was able to properly engage, discuss, and review our concerns. He also is a bubbly guy, manager material. EDIT: Our purchase was a bed and mattress, we were very blessed that my partner's work has a Holistic Wellness thing and they paid for half our setup, so we focused on: 1. Comfort 2. Length and Size 3. Storage (we have a tiny apartment, and I NEEEEEEDDDDD my drawers!) While we were shown and led to a selection, my partner had already researched a lot before arriving and was wanting to look at a specific style bed they didn't have. While I did appreciate the first employee's enthusiasm, he did put my partner on edge because the employee didn't ask what we were looking for and focused on talking primarily to me about buying things that I certainly liked, but the purpose of buying a bed is buying something we both like and it didn't seem like this employee recognized that when ignoring my partner and telling me why I should get a specific bed. Forester came over a few minutes later when we were both feeling a little overwhelmed- The frame we wanted to look at wasn't on display, so we couldn't see it. But Forester, smart man he was, brought us to the kids section to show us a twin size version, and then from memory he compared the two, describing the frame exactly as it currently sits in our room. He was also very personal, pointing out that he knows he could technically just be one of those sales people who lies and says, "I know this is amazing from personal experience!" despite never actually getting what they're trying to sell. He rather switched gears to describe why he would enjoy the frame, and then showed us the mattress he liked best because I have extreme chronic pain and a bad mattress certainly wouldn't make anything better. And I have never had such a comfy time just laying on a bed, in the store and at home. It's exactly like he said so I know he was being honest and it meant a lot actually. In summary, bed and mattress? Perfect? It's the first time my partner and I have slept this soundly in at least a year or two! Forester's customer service? Amazing and beyond expectation. Thank you!

I’ve visited numerous American furniture stores in different states. This one is by far the worst. Not only does the store fall short in many aspects, there aren’t a lot of options, and to make matters worse, they don’t pay their employees well. Everyone there seemed disgruntled during my most recent visit. They were very nice to me personally, but you can tell they were all overworked and underpaid.

Very large selection of furniture to choose from. Friendly staff. Reasonably priced.

We bought furniture from this place, twice. The first time was on site and we bought two pieces, we still have them everything was as expected. However the second time we bought something online, and when I opened the box discovered some components were damaged significantly. Working with online customer service on this has already been a stressful hassle to facilitate a refund. They keep trying to send me to other companies to get it worked out rather than just dealing with it directly. So my trust is really low now with this company and I do not recommend them for anything online whatsoever. Do not trust they're printed return policy. Even if I do get this resolved with my money back, returns should be easy and fluid when they deliver damage goods. Nothing less is acceptable, you have better options out there

Lots to look at but, scattered. Bring your walking shoes.

I spent thousands at this store for my new home, but my experience turned sour due to how they handled a return. I had to return a sofa because it didn’t fit through my front door. I wanted to replace it with a smaller one, so I contacted their customer support to request a waiver of the 15% restocking fee. The representative kept going off the phone every two minutes, claiming to check with someone about the waiver, but ultimately, they refused. Customer support then redirected me to the salesperson who had been very helpful when I was spending thousands. However, when it came to resolving this issue, he said he couldn’t do anything. It made me realize he was there to make a sale, not to help the customer. I reluctantly agreed to the refund terms, which included the restocking and delivery fees, and was told the refund would be processed in 3-5 days. When I followed up after five days, I was told the refund hadn’t been processed because they were waiting for me to select another item from their store. This was never communicated to me earlier, and I am still waiting on my refund. It’s disappointing to feel taken advantage of after spending so much. I certainly won’t be returning to a place that prioritizes policies over fair customer service.

Dan Dan was very helpful and we purchased 2 Recliners.

Update: Rick G., an AFW Manager, reached out to me following my review. He investigated the issue on his end and, while he could not replicate the exact problem with fiberglass particles on the furniture, he arranged to have the TV stand picked up as a courtesy and provided a refund. I feel that AFW did a great job handling the situation and demonstrated excellent customer service. Hopefully, this was just an isolated incident. My recommendation would be to opt for furniture that has been assembled and inspected by AFW prior to delivery, rather than furniture shipped in the manufacturer's box requiring assembly. Original: I purchased the Graydon 71" TV Stand from AFW, but unfortunately, I was very disappointed with the product. Upon unboxing, I discovered fiberglass all over the wood pieces. It's surprising that AFW would sell a product containing fiberglass, given the health issues associated with it. Ultimately, I decided not to assemble the TV stand and disposed of it to avoid the risk of fiberglass spreading in my home or car if I tried to return it. This experience was frustrating and felt like a significant waste of both time and money.

Omg was like a kid in a candy store. So much too see, sales personal all very helpful. Loved the quality and price. Will recommend to my friends. Will come back again to buy more.

Good value furnishings!

Perfect, really easy, good costumer service!!! Thank you Anthony K.

Great prices!!

Great prices, great furniture, staff was helpful and friendly. Will do business with again.

If you are having a mattress and box spring delivered beware. After paying for pick up they wouldn’t pick up because there was a small stain on the mattress. If they had informed us of this when we purchased it we wouldn’t have bought from them because we needed them removed before our Christmas guest arrived. We were stuck needing the new mattress so had to pay our trash hauler $85 dollars to remove it before Christmas. Very disappointed in their customer service

We have been loyal customers with AFW in Gilbert for many years. Our Go To for our whole home furnishings. We’ve had the pleasure of working with Hans Mustad the last two times that we’ve purchased from AFW. He has been absolutely amazing! No pressure. Very knowledgeable and just an all around great man! We highly recommend him as your sales person! And…. he definitely deserves a raise!!!! We’ll be back for our next purchase soon. ⭐️ ⭐️⭐️⭐️⭐️

great experience and friendly staff

Great prices,found what we wanted very quickly thanks to Dan Dan,much appreciated

Customer "service" is terrible! If I order $1300 worth of furniture from you 3-4x a year for the last several years on the website, YOU should be calling ME to schedule a delivery. They randomly put fine print on the bottom of the emailed receipt asking me to call and schedule delivery. Never noticed it until I was seething mad 3 weeks later and they were happy to point it out. Who in there right mind hands over that kind of money with the expection that it's on me to call you, be advised that it's a 20 minute wait to speak with you and schedule my delivery? CUSTOMER SERVICE dictates that I shouldn't have to do that by definition. This company is really full of themselves.... Time to look elsewhere for the $10,000 a year in purchases my company hands them.

This is our go-to spot for furniture. Great selection at a reasonable price, with efficient delivery too!

Huge store with a lot of selections. Good prices.

Terrible service I paid over 1700$ they didn’t deliver it on date we scheduled then they made a 2 mistake on first delivery were they couldn’t deliver it for another 3 days because of there own mistakes was supposed to be getting my 2nd part of my delivery today but they made another delivery mistake took it too the wrong address and even know with all these continuous mistakes on there part they now will not be delivering my 2nd piece till Wednesday once again I’m having to deal with the headache from a company that can’t even get deliveries right I will not be supporting this business anymore I will be not recommending anyone to this business after the experience me and my family have been dealing with this company

Good pricing and clean place

Awesome place! Great furniture at a good price and friendly service.

I would like to start this off by saying I like my furniture pieces. But the service here, is not worth the headache and I will never again buy furniture from here. I bought A cali king bed w/ frame And a nice dresser. Both times they were scheduled for delivery there was an issue. When my bed was scheduled to be delivered the driver didn't ring the doorbell waited 8min in my driveway then left. Had to Reschedule that delivery. Then my dresser was scheduled to be delivered. I got a text message confirming my address And that they would be five minutes away. Mind you the text message said the right address. Thirty minutes later, they're not here , so I contact customer service Just to be told they tried delivering it to a different address on my account that I didn't authorize. Even though it was still on the truck at 10 o'clock In the morning they said they could not deliver it to me. I also had to reschedule that delivery for 2 days later. Both times was their mistake and i'm paying the price. Horrible pathetic service don't buy from here 😒

So this is the story I ordered a dresser, California king bed they messed up the delivery on the California king bed twice in a row had to reschedule for a later date because they can’t get their stuff right OK I’m posting my delivery for my dresser today get a text. I’ll be here in five minutes. Nobody shows up. I’m standing outside waiting because I was expecting the same trouble that I had last time in my bed to happen againso I will not be recommending your business to anybody else in the future no family no friends in anytime I get a chance to dog you guys I will.

Their sales person assured my fiancé and I that we would have our furniture delivered between 12-3pm. Then we get a call saying it’ll arrive at 7:45am even tho no one will be there to let them in. If people can’t schedule their deliveries make sure your sales team knows that and doesn’t relay false information to your customers. Then they tried to charge me a cancellation fee and no one ever made us aware. Also note their customer service department is none existent I’ve been on the phone over an hour. They cut you off when you’re trying to explain the problem and come to some sort of compromise and then tell you they know the sales person personally and they wouldnt have done that but they’ll talk with them anyways… which is insanely backhanded to say. ONLY DO PICK UP BECAUSE THEIR DELIVERY PEOPLE ARE ESPECIALLY RUDE!!!

We had an amazing experience at American Furniture Warehouse today, thanks to Susie Taylor! She was incredibly helpful, kind, and made the whole process so easy for us. Susie is the main reason we ended up making our purchase—a sofa and loveseat that we absolutely love. She helped us find exactly what we were looking for, and we were in and out much faster than we expected. We’ll definitely be back for future purchases and will be asking for Susie again. Highly recommend working with her!

Great place

Absolutely LOVE these chairs we purchased made by Dutton Italian all leather swivel chairs in Nutmeg color. These are beautiful and sold to us by the nicest sales man Michael Hunter. Hurry only a few left.

DAN Dan was a very wonderful and helpful salesman. He answered all my questions and concerns. I would like have him help me every time I shop at AWF.

Very rude delivery people who refused to drop off my own paid for furniture on my patio at first. Then didn't bring all my items on next delivery along with a very rude attitude!! Extremely disrespectful to my father in law. Very hard to speak to a rep about the issue or to resolver missing items. Sales person doesnt care and they chare a restocking fee if you want to return. If you cannot carry it out I would go anywhere else like living spaces or anywhere else.

Terrible experience. Customer service cancelled my order!! Then when I found out my furniture was not being delivered I waited to speak to customer service for 20 minutes! Then they hung up on me!!! Update: Company ended up calling and making things right with correct order. Furniture was delivered today but came in a HUGE box that was disassembled. I was promised the floor model so that there would be no assembly required. Now I’m stuck with a huge box and nobody to put together my items! Also they did not even bring the bed frame! So now I have to spend more money to get someone to assemble everything. Where will my son sleep tonight??? This has been a complete nightmare. I do not recommend.

Pamela was fantastic. She helped us with a dining room table and entertainment center. She was very knowledgeable and helpful. She helped us set up a delivery as well. Thank you Pamela.

I’m very disappointed with the customer service and delivery service they offer first they show up for delivery date agreed upon on day of purchase but chose not to ring the doorbell I have Rob on camera pretending to push or ring doorbell then lie say he did but really got on hi phone then got back in his car and within two minutes of leaving tried contacting the driver Would not answer calls or text waited to contact customer service when they opened where no help said would be rescheduled for Wednesday now on top of that they didn’t do there job either there didn’t schedule it and now it is moved to Thursday will not be doing business here anymore after my experience sad to call yourself AMERICAN home furniture can’t even do the simple things says a lot about your business

Ask for Cindy Custer she's super helpful and so nice. Beautiful showroom with amazing deals and great customer service- awesome place to shop.

Very good service

The store personnel were great. The delivery was quick and easy. Delivery personnel were pleasant and efficient. Very happy with all aspects of this purchase.

Great customer service, great delivery service, and the furniture is good quality

amazing sales staff...

I have shopped here for most of my furniture. And I can’t speak highly enough of Wolf. He has gone above and beyond for us. We ask for him by name every time we go in. I have never had a salesman as pleasant and extremely helpful. He asked all of the right questions and made sure that WE were comfortable with our purchase. If you want phenomenal service ask for WOLF!!

Person that assisted us was knowledgeable and polite. She was very helpful. Though we arranged thur the sales agent to have the purchase delivered on a specific date, the date did not show up anywhere on the receipt. The receipt instead states what steps we need to take to schedule a delivery. Confusing to say the least. We'll just sit tight and see if the delivery happens on the day the sales agent told us it would happen.

Recently purchased a chair from American Furniture Warehouse that unfortunately didn't work out for my wife due to her arthritis. The staff at AFW were incredibly understanding and accommodating, allowing us to return the chair and exchange it for another that better suited her needs. Our salesman was exceptional. He was knowledgeable, patient, and went above and beyond to help us find the perfect chair. His expertise and friendly demeanor made the entire process stress-free. I highly recommend American Furniture Warehouse for their excellent customer service and willingness to go the extra mile for their customers. We are very satisfied with the new chair and appreciate the hassle-free exchange process.

In September, I went in the store and purchased a dining room table with chairs. I was told I would receive my order at the end of October. It's now November; Still no dining room table with chairs. I called customer service, was transferred a couple times. Spoke to a rep who said she would find out what's going on and call me back. That was 5 days ago. I still didn't receive the dining room table with chairs. What I did get is bad customer service.

Huge showroom with surprisingly good selection in all price ranges.

AFW is a great place to buy furniture with competitive pricing. However, the hilight of our experience was working with Sam. He was incredibly helpful, knowledgeable, friendly and honest. We had an issue with our delivery and he was supportive through the whole thing and in the end we are very happy. We will continue to work with Sam whenever we go to AFW. Highly recommend!

Han Dai was great! He was attentive to what we were looking for and showed us the models available. He was funny and personable! We really enjoyed our experience at AFW. Thanks Han Dai for helping us purchase the perfect couches.

Have bought a lot of things from various afw stores over the years. Their customer service warranty and replacement program is the absolute best. Compared to other furniture stores we’ve bought things at they are definitely the best around.

Like a museum of furniture, can be interesting to just walk around even. Better priced furniture than most places

Johnny was a great salesman. He knew his stock, he was attentive, and courteous. Strongly recommend him

Great furnitures at great prices.

Ordered 2 dressers online on 10/24. One was available immediately and the other stated online that it would be available 11/14. Once I paid for them the receipt showed that the back ordered dresser wouldn’t be available until 12/14. Big discrepancy!! When I went to pick up the available piece on 10/25 I asked the guy behind the counter why the 2 different dates and what one was correct and he stated, actually it will be here in 2 days. Ok great!! Then today 10/30 when I called to find out if it was available to be picked up the very short, rude, and condescending lady that answered the phone told me, ma’am it’s not available until mid December and I don’t know what you want me to do about it. Well, I would like an honest answer is what I would like. No one knows what’s going on there. Very poor customer service.

Had a great experience doing a walk through the warehouse and finding what we needed to furnish our new house. Caleb Berg was an amazing help in getting our large order processed quickly and efficiently, and very detailed…. I would highly recommend him as a sales associate.

Nice store

I talked to a few employees and was told AFW doesn't care about their receiving department. They over work them and under pay them, one of them gave me corporates number, Im going to be giving them a call, after the things I heard I think new management is needed, sounds like the ones they have now are incompetent

Best variety and showroom

Very happy with the service and I would highly recommend this company!

This was my first and last time ever shopping at this god forsaken place. The sales process was initially a happy one. My wife and I decided to spend a few hours shopping for new furniture and things to go into our new home. We secured financing and picked out a lovely couch and chase lounge after trying out many items. We set the delivery date and were on our way. That’s where the problems began. The day of delivery, we were given a window of 10:30am to 1pm. Of course they arrived at 12:45. Two young men got out of the truck and were not the friendliest. In hindsight, the unfriendliness, unwillingness to help, and off putting comments about my “pretty” but non fictional home left me a subtle but distinct taste of discrimination. Being as though I am a person of color. But hey, I could be wrong. Either way, as soon as they walked in, they immediately decided the furniture could not be carried up the stairs of my home, and after taking measurements and pictures, they quickly told me to call customer service so I could go and pick out a different set. Then they left without taking one piece of furniture out of the truck. I was very angry and rightly so. I had been moving for a week straight and had taken off of work just to have my furniture delivery denied. So I proceeded back to the store, only to be greeted by a somewhat condescending manager who was trying to passively shift the blame to my wife and I for picking out furniture without knowing the measurements of our new stairway. After a lengthy wait (45 minutes) he confirmed what the drivers documented, I then had to pick out another couch set and chair based off what the delivery people MIGHT be able to carry up a few stairs. After two hours, they finally swapped my order and politely told me I would have to wait another two days for a new delivery. Let us pray that these delivery people will actually try and bring my furniture in. 🙏🏾 Shop here at your own risk. For it is one I will never take again. ***UPDATE So after going through the store again, and picking out a couch that was “delivery friendly”, they swapped out the pieces and brought to my house two days later. And what do you know, the wedge piece to the sectional is on back order! I was told multiple times that this couch was in stock and could be delivered to my home. What the hell am I supposed to do with an incomplete couch that I paid for! This place is an absolute joke, STAY AWAY.

AFW great furniture at a great price

My experience started off well but didn’t continue that way. My husband and I spent 3 hours looking at furniture, paid the up front delivery fee in full , and thought that we would receive our desired furniture, but we were wrong. My husband took time off work to go to our new home where we requested the furniture to be delivered . The delivery drivers arrived towards the end of our promised delivery window. Then claimed they couldn’t get our furniture up the stairs as we live in a tri level townhome. Instead of them being respectful and apologetic about it they refused to even try and take the furniture off of the truck , made negative comments about our home and emphasized how disfunctional it was . Took pictures , told us to contact customer service and left . My husband then went back up to the store where he waited almost an hour for a manager to help him. And then the managers customer service was also questionable . We were told we had to pick out new furniture that accommodated their needs . I feel like we received this treatment because we were an African American couple and were being racially profiled specifically with the delivery drivers. I was going to purchase more furniture but that won’t be happening after this experience . I’m at a loss of words for the lack of good customer service we received . People who operate in integrity and work hard, like I do do not deserved to be treated with such a lack of respect and consideration. Especially in this economy when people work hard and consistently for their money. If you are thinking of purchasing here I would highly suggest that you consider going somewhere where customers are truly valued, respected , and cared for in the best professional way possible.

Jordan VERY helpful! Sold us on an oven & delivery 👍

Excelente lugar para amoblar el hogar

Edit: they reminded my delivery and set up fee abandoned exchanged the scratched hutch for another one. But that doesn't bring my dogs home. Not a call about that since I spoke to the manager a few days after it happened. They delivered some furniture. Scratched top of console table when putting hutch on it. Patio furniture- Didn't assemble it- why did I pay a delivery set up fee? Then they left the side gate open when they brought the patio furniture in and my dogs are gone. This is absolutely unacceptable. Also left trash cans out front of gate

Salesperson listened well Matched us with the furniture we were seeking. Exceeded expectations

Low pressure sales